Available as an add-on

Email, chat, SMS, Facebook DMs, and reviews in one inbox.

You have 8 communication channels. Your customers do not care which one they reach you on. The Unified Inbox routes all of them to one place so you can reply from the same window.

Get a Free Audit See the rest of the stack

What it does

Four reasons this is part of every retainer.

One queue across every channel.

Gmail, Snack Club Chat, SMS, Facebook Messenger, Instagram DMs, Google Business Profile messages, and review responses. All in one inbox, sorted by recency.

Reply from one window.

Customer messaged you on Facebook? Reply from the same window your email is in. The platform handles the routing in the background.

Attached to the customer record, not the channel.

Every conversation links to a customer profile. You see the full history across every channel they have ever reached out on.

AI suggestions, not AI replies.

The system suggests replies based on past conversations. You hit Enter to send or rewrite. The AI never sends without you.

How you get it

Available as an add-on

Bundled with every Snack Club retainer. We quote the retainer after a free audit, scaled to scope, not based on the tool count.

Versus the alternatives

Why most agencies resell tools they did not build.

Front / Help Scout

$70+/user/mo. Built for customer support teams of 10+. Overkill and over-priced.

Native apps

Six tabs open. Two phones. Three notification streams. Customer waits.

A virtual assistant

You still need a human to context-switch. The unified inbox lets one human do what three would have.

Unified Inbox FAQ

Which channels does the unified inbox cover?

Email (Gmail/M365), Snack Club Chat, SMS (via your call-tracking number or Twilio), Facebook Messenger, Instagram DMs, Google Business Profile messages, and review responses. Klaviyo SMS replies and Shopify Inbox if applicable.

What happens to my existing tools?

They stay. The unified inbox is a layer on top, not a replacement. Gmail still works as Gmail. Facebook still works as Facebook. The unified view is just an additional queue you can work from when you want one place to triage.

Can my team use it?

Yes. Multi-seat access with assignment rules. The single-operator default works for owner-only businesses, and the multi-seat unlocks when you add team members.

Does it work on mobile?

Yes. Web app is mobile-responsive. Native iOS and Android apps planned Q3 2026 if there is enough demand.

Want Unified Inbox running on your business?

Available as an add-on. Start with a 15-min audit and we will quote what fits.

Start with a free audit

Email, chat, SMS, Facebook DMs, and reviews in one inbox.

Four reasons this is part of every retainer.

One queue across every channel.

Reply from one window.

Attached to the customer record, not the channel.

AI suggestions, not AI replies.

Available as an add-on

Why most agencies resell tools they did not build.

Unified Inbox FAQ

Want Unified Inbox running on your business?

Made with + by Snack Club